Frequently Asked Questions
Orders
How do I know when my order has shipped?
Once your order has been shipped, you will receive a confirmation email directly from us with your tracking information. Be sure to check your SPAM folder to ensure that it has not been directed there.
When will I be charged for my order?
You will be charged for the full amount once you have placed your order.
When will my order be processed?
Orders placed Monday-Friday before 12 PM CT will be processed that day, excluding holidays. All orders placed after 12 PM CT will be processed the next business day. Orders placed on Friday after 12 PM CT will be processed on the following Monday.
Shipping & Returns
Can I return or exchange my jewelry?
If you are not 100% satisfied, you can exchange or return your jewelry for a full refund within 14 days of receiving the package. (Returns must be in unused condition and in the original packaging.) ONLY full-priced items are eligible. Sample and Sale items are not considered full priced items and are FINAL SALE.
How do I submit a return or exchange request?
Please send an email to info@kissmekatejewelry.com with the order number and items you are wanting to exchange or return. Once we receive your email, we will initiate a return/exchange. Please allow for 24-48 hours for your request to be received and initiated.
Can I send back items from different orders?
Include BOTH packing slips from each order. Send an email to info@kissmekatejewelry.com with the order numbers and item numbers you are returning and we will initiate a return.
Can I cancel my order or update my shipping address?
If you need to cancel or change an order, please email us at info@kissmekatejewelry.com ASAP. Shipments are processed fast, and we cannot guarantee cancellations or address changes.
When will I receive a refund?
- Upon receiving and processing your return, which typically takes up to 20 days from your date of shipment, you will receive an email with confirmation of your refund to your original form of payment.
- Please note that taxes will be refunded along with the items you send back; however, shipping charges will not be refunded.
- Credit card refunds may take up to 10 business days for your bank to complete.
**Due to carrier delays, please allow extra days for your return to be received and processed. You will only receive an email when your return has been fully processed. You will not receive an email when your return has been received.
Products & Jewelry Care
What makes Kiss Me Kate Jewelry different?
Kiss Me Kate Jewelry is luxurious and practical, everyday jewelry. Crafted with 18kt gold plating over hypoallergenic stainless steel. All of our jewelry is water/tarnish resistant and designed to keep up with your active lifestyle.
What material is Kiss Me Kate Jewelry?
All of Kiss Me Kate Jewelry is crafted with an 18kt gold plating over stainless steel.
What does Hypoallergenic mean?
Hypoallergenic jewelry means that there is minimal risk of causing an allergic reaction. We cannot guarantee that everyone will have the same experience, but we do recommend hypoallergenic jewelry as the best option for those with sensitive skin.
*Some people may react differently to metals, even if the metal is hypoallergenic. Hypoallergenic matrials are a better option for those with sensitive skin, but may still result in skin irritation.
How is Kiss Me Kate Jewely water resistant?
Kiss Me Kate jewelry is made using a process called Physical Vapor Deposition, or PVD, to coat our stainless steel. The process involves blasting the gold onto the stainless-steel base metal at a high temperature. The material goes from a condensed vapor phase into a thin solid film during this process. The PVD coating over stainless steel is more resistant to corrosion from water and regular wear than regular golf plating.
Kiss Me Kate Jewelry can go with you to the pool, shower and gym. *Avoid all contact with lotions and perfumes as both will contribute to fading the plating a lot faster.
How should I care for my Kiss Me Kate Jewelry?
Kiss Me Kate Jewelry is made from hypoallergenic stainless steel. Stainless steel can be exposed to an average amount of water/sweat.
- Store your Kiss Me Kate Jewelry separately to avoid scratching.
- Use a soft cloth to remove any dirt and/or oil build-up. Dirt and/or oil build-up can make jewelry appear darker and dingy.
- Wash off your Kiss Me Kate Jewelry after being exposed to saltwater to ensure the longevity of your jewelry.
*Avoid all contact with lotions and perfumes as both will contribute to fading the gold plating a lot faster. Rubbing alcohol or hand sanitizing products should also be avoided.